These guidelines explain how Beau and Arrow LLC ("Beau & Arrow," "we," "us," or "our") responds to requests from law enforcement and to legal process seeking information about our clients. They are published so that agencies know where to send requests and what we require, and so that clients understand how their information is protected.
Where to send legal process
Send all subpoenas, court orders, search warrants, preservation requests, and other legal process to:
- Email: hello@beauandarrow.co — subject line "Legal Request"
- Mail: Beau and Arrow LLC, Attn: Legal Requests, 951 W Cornelia Ave, Unit 3A, Chicago, IL 60657
Email is preferred and is treated as received on the business day it arrives. Sending a request to this address does not by itself constitute valid service of process where formal service is required by law.
What we require
We disclose client information only when we are legally required to, or where an exception below applies. We do not release information on an informal or voluntary basis simply because it has been asked for.
- Basic client records — such as name, contact details, and the dates and nature of a client engagement — require a valid subpoena, court order, or other binding legal process.
- Detailed records — including intake notes, matchmaker notes, correspondence, preferences, and information about other individuals — require a court order or a search warrant issued on probable cause, given the sensitivity of this information.
- Payment records are held by our payment processor. Requests for card or transaction data should be directed to that processor; we will say so rather than produce records we do not control.
Every request must identify the requesting agency and officer, provide a direct return contact, describe the specific records sought with reasonable particularity, and identify the individual concerned with enough precision for us to locate the correct record. We do not respond to broad or exploratory requests.
Emergency requests
Where we receive a request in good faith that discloses an emergency involving a risk of death or serious physical injury to any person, we may disclose the limited information reasonably necessary to address that emergency, without legal process. Mark such requests "EMERGENCY DISCLOSURE REQUEST" and include a description of the emergency, the nature of the risk, and why the information is needed immediately.
If you are responding to an in-progress emergency, contact 911 first. Email is not monitored continuously and should not be relied on for immediate response.
Preservation requests
On a valid written preservation request from a law enforcement agency, we will take reasonable steps to preserve existing records associated with a specified individual for 90 days, extendable once for a further 90 days on renewed written request, pending service of formal legal process. Preservation does not involve disclosure.
Notice to our clients
Discretion is central to what we do. Our policy is to notify a client before disclosing their information in response to legal process, so they have an opportunity to object, unless we are legally prohibited from doing so, are subject to a valid non-disclosure or sealing order, or have a good-faith belief that notice would create a risk of harm to an identifiable person, of destruction of evidence, or of obstruction of an investigation.
How we respond
We review each request for validity, scope, and legal sufficiency, and we may object to, narrow, or seek to quash requests that are overbroad, defective, or unduly burdensome. We produce only the records within the lawful scope of the request. We aim to acknowledge properly directed requests within five business days; response times depend on scope and on any applicable deadline stated in the process itself.
We may seek reimbursement of reasonable costs of retrieval and production where the law permits.
Records we hold
We are a small private matchmaking service, not an online platform. We do not operate a messaging system, host user-generated profiles, or retain communications between clients, because no such system exists. We hold intake information, matchmaker notes, and correspondence with clients, retained as described in our Privacy Policy. Records that have been deleted in the ordinary course before a preservation request or legal process is received cannot be produced.
Requests from outside the United States
We are a United States company based in Illinois. Requests from authorities outside the United States should be directed through a mutual legal assistance treaty, letters rogatory, or another recognized mechanism for obtaining records from a U.S. entity.
Nothing here is a waiver
These guidelines are provided for information. They are not a submission to any jurisdiction, not legal advice, and not a waiver of any objection, privilege, or right available to us or to our clients. We may update them at any time; the effective date above reflects the current version.
Contact
For questions about these guidelines, email hello@beauandarrow.co, or write to Beau and Arrow LLC, 951 W Cornelia Ave, Unit 3A, Chicago, IL 60657.