We want you to feel confident engaging Beau & Arrow. This explains exactly how cancellations and refunds work. It sits alongside our Terms of Service, and the terms of your signed client agreement govern your particular membership.
Changed your mind
You may cancel within 3 business days of purchase for a full refund, provided we haven't yet begun work on your behalf — meaning we haven't completed your intake, curated matches, or arranged an introduction. Just email us within that window.
Once work has begun
Matchmaking is personalized work, so our fees reflect the time, curation, and introductions we deliver. After the three-day window, or once work has started:
- Membership and package fees are refundable on a prorated basis for the portion not yet delivered, as set out in your client agreement.
- Work already delivered — consultation time, curation, and introductions already made — is not refundable, because it's already been done.
- Where your membership includes a set number of introductions, any prorated refund is calculated on the introductions not yet delivered.
Cancelling an ongoing membership
You can cancel an ongoing or recurring membership at any time by emailing us. Cancelling stops future billing and future introductions. Fees already paid for the current term are handled as described above.
If we end the service
If we end our service to you for reasons unrelated to your conduct, we'll refund the fair value of anything prepaid and not yet delivered. If we end it for cause — dishonesty, or disrespectful or unsafe behavior, as described in our Terms — fees are not refundable.
How to request a refund
Email hello@beauandarrow.co with your name and what you're asking for. We respond within 3 business days. Approved refunds go back to your original payment method through our payment processor and typically appear within 5–10 business days, depending on your bank or card issuer.
Talk to us first
If something about your experience falls short, we want to hear it and fix it. Please reach out before disputing a charge with your bank or card issuer. A dispute filed without contacting us takes weeks to resolve and stops us from helping you directly. Nearly everything is resolved faster, and better, with one conversation.
Changes
We may update this policy. The version in effect when you purchased governs that purchase.
Contact
Questions? Email hello@beauandarrow.co, or write to Beau and Arrow LLC, 951 W Cornelia Ave, Unit 3A, Chicago, IL 60657.