This explains exactly how cancellations and refunds work. Beau and Arrow LLC operates under the Illinois Dating Referral Services Act (815 ILCS 615), and nothing in this policy limits any right that Act gives you. It sits alongside our Terms of Service, and your signed client agreement governs your particular membership.
Your right to cancel
You may cancel your contract and receive a full refund of all money paid, for any reason, within:
- 3 business days after the first business day after you sign your client agreement. A business day is any day our office is open for business.
- 7 calendar days after you sign, if you did not sign your client agreement at our office (for example, if you signed online or by phone).
To cancel, send written notice to Beau and Arrow LLC, 951 W Cornelia Ave, Suite 3A, Chicago, IL 60657, by certified or registered mail, as the Act provides. As a courtesy, we will also honor a cancellation emailed to hello@beauandarrow.co within the same window. We issue the refund within 30 days of receiving your notice.
After the cancellation window
Once the cancellation window has passed, fees are not refundable, in whole or in part, including on a prorated basis. Matchmaking is personalized work that begins as soon as your engagement starts, and your fee pays for that work, our judgment, and our network. This applies whether or not you have used every introduction or the full term of your membership, and whether you stop the service or simply stop responding.
Exceptions required by Illinois law
The Act gives you the following rights even after the cancellation window. They cannot be waived, and we honor them:
- Death. If a client dies, their estate is responsible only for the charges allocable to the time before the client's death, and we refund the balance. We may ask for reasonable evidence of the death.
- Relocation. If you move your residence more than 20 miles farther from our office and we are unable to designate a comparable service within 25 miles of your new residence that will accept your contract, you may cancel. You are then responsible only for charges for the time before you give us reasonable evidence of the move, plus a cancellation fee of no more than 10% of the unused balance or $50, whichever is less.
If we end the service
We may end the service for cause, including dishonesty or disrespectful or unsafe behavior, as described in our Terms of Service and Acceptable Use Policy. Fees are not refundable in that case, except as the Act or other applicable law requires.
Contract terms
As the Act requires, no membership's initial term exceeds 2 years. Memberships do not renew automatically. Any renewal is a separate written agreement.
How refunds are paid
Refunds go back to your original payment method through our payment processor. After we issue a refund, it typically appears within 5 to 10 business days, depending on your bank or card issuer.
Talk to us first
If something about your experience falls short, we want to hear it and fix it. Please reach out before disputing a charge with your bank or card issuer. A dispute filed without contacting us takes weeks to resolve and stops us from helping you directly.
Changes
We may update this policy. The version in effect when you signed your client agreement governs that agreement.
Contact
Questions? Email hello@beauandarrow.co, call (312) 965-9203, or write to Beau and Arrow LLC, 951 W Cornelia Ave, Suite 3A, Chicago, IL 60657.